![]() ![]() The capacity is the amount of input that can go into or the amount of output that can be created by a process, while holding resources and time steady. The understanding of the capacity of a business process is a key parameter in process analysis. Some of the key concepts for analyzing a business process: The Capacity of a Process: ![]() ![]() Inputs/Outputs – The inputs that are transformed in a process leading to the outputsĪnalysis of a Business Process: How do you analyze a business process.Task – The lowest level of granularity in a process flow, a task is self-contained action, performed by an actor or the system.An example could be a prospect filling in “Attend a webinar” form on a website as a part of the “Website conversion” sub-process. Activities – An act completed by a user or the system as a part of the process.An example could be “Website conversion” within the “Prospect to Customer” major process Sub-Process – A logical and complete process within a major process that lends itself to a hierarchical decomposition.An example could be “Prospect to Customer” process flow Major Process – A core flow of business.Hammer famously wrote “Reengineering Work: Don’t Automate, Obliterate” in his seminal Harvard Business Review article.) What are the components of a Process Model? (Business process reengineering (BPR), an offshoot of the work by Michael Hammer and James Champy is a more radical design of business structures and processes to eliminate waste. Analyzing a business process is an essential pre-requisite to gleaning insights into the functioning of an enterprise and squeeze efficiencies from the process performance.īusiness process analysis is a way to glean insights into the inner workings of a process and identify the strengths, weaknesses, inefficiencies and bottlenecks to help provide a framework for business process performance improvements.
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